Proactive IT Care

IT Maintenance Contracts & AMC in UAE

Don't wait for systems to break. Prevent downtime, reduce costs, and keep your business running with proactive IT maintenance.

At Hamed Alattas Technology, our Annual Maintenance Contracts (AMC) give UAE businesses predictable IT costs, dedicated support teams, and round-the-clock monitoring — so your infrastructure is always available, secure, and performing at its best.

Preventive Maintenance 24/7 Monitoring Fixed Monthly Cost Certified Engineers
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Why Businesses Need IT Maintenance Contracts

Unplanned IT failures cost UAE businesses thousands in lost productivity, emergency repairs, and data recovery. A proactive AMC eliminates these risks.

Minimize Downtime

Guaranteed response times and proactive maintenance prevent costly outages.

Predictable IT Costs

Fixed monthly or annual fees eliminate unexpected repair bills and budget surprises.

Peak Performance

Regular tuning and optimization keep your systems running at maximum efficiency.

Dedicated Technical Team

A team of certified engineers assigned to your account who know your infrastructure.

Compliance & Reporting

Detailed monthly reports on system health, issues resolved, and recommendations.

Risk Mitigation

Early detection of hardware failures and security threats before they impact operations.

Choose Your Maintenance Plan

Flexible plans designed for businesses of every size — from startups to large enterprises.

Recommended

Comprehensive AMC

All-inclusive coverage

Full hardware and software support including parts replacement, labour, and preventive maintenance visits.

  • Unlimited on-site support calls
  • Hardware parts replacement included
  • Quarterly preventive maintenance
  • Priority 4-hour response time
Get Quote

Standard AMC

Labour coverage

Labour-only coverage for businesses that prefer to manage parts procurement separately.

  • Unlimited on-site support calls
  • Labour costs fully covered
  • Monthly system health checks
  • Same-day response guarantee
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Remote Support Plan

Remote monitoring

Cost-effective remote monitoring and troubleshooting ideal for cloud-first environments.

  • 24/7 remote monitoring
  • Helpdesk & ticket support
  • Software updates & patches
  • Monthly performance reports
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What's Covered

Services Included in Our AMC Plans

Server & Network Maintenance

Proactive monitoring, patch management, and performance tuning for your servers, switches, routers, and firewalls.

Desktop & Workstation Support

Hardware troubleshooting, OS reinstallation, driver updates, and peripheral configuration for all employee devices.

Data Backup & Recovery

Scheduled backups, disaster recovery planning, and rapid data restoration to minimize business disruption.

Software Updates & Patching

Regular updates for operating systems, applications, antivirus, and firmware to keep your environment secure.

Security & Antivirus Management

Endpoint protection, firewall management, and vulnerability assessments to safeguard your IT assets.

IT Asset Management

Complete inventory tracking, lifecycle management, and warranty tracking for all your hardware and software.

Our Process

How We Set Up Your Maintenance Contract

01

IT Infrastructure Audit

We assess your current hardware, software, network, and security setup to identify gaps and risks.

02

Custom AMC Proposal

Based on the audit, we create a tailored maintenance plan with transparent pricing and clear SLAs.

03

Onboarding & Setup

We deploy monitoring tools, document your infrastructure, and assign a dedicated support team.

04

Ongoing Maintenance & Support

Scheduled preventive maintenance, real-time monitoring, and rapid incident response — month after month.

Protect Your IT Infrastructure Today

Stop paying for emergency repairs. Start with a predictable, proactive maintenance plan that keeps your business running smoothly across the UAE.

Get a Free AMC Quote

Frequently Asked Questions

An Annual Maintenance Contract covers regular servicing, troubleshooting, hardware repairs (in comprehensive plans), software updates, security management, and technical support — all for a fixed annual or monthly fee.
Comprehensive AMC includes parts replacement along with labour, while Standard AMC covers only labour costs. Choose Comprehensive if you want full coverage without worrying about spare parts.
Yes. Our Comprehensive and Remote Support plans include extended and 24/7 support options. Emergency support is available for critical issues regardless of the plan.
Absolutely. We tailor every contract based on your infrastructure size, industry requirements, budget, and SLA expectations.
Response times depend on your plan — typically 4 hours for Comprehensive, same-day for Standard, and within 1 hour for remote support tickets.
Yes. Our team is certified in both Microsoft and Linux ecosystems, including servers, workstations, and hybrid cloud environments.